# User Journey (V1)

{% stepper %}
{% step %}

### On the organisation's webpage, click / tap on the 'Sign' button

<figure><img src="https://372330916-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXnljQgt54HuOtH3cKCRP%2Fuploads%2FH3WtEcd5VvnuFONQUa4R%2FSafari%20(Catalina)%20-%20Light.png?alt=media&#x26;token=89753b31-022e-4480-b8e7-438ab46e846e" alt=""><figcaption><p>Sample organisation's webpage</p></figcaption></figure>
{% endstep %}

{% step %}

### Scan the QR code with your Singpass App

<figure><img src="https://372330916-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXnljQgt54HuOtH3cKCRP%2Fuploads%2FXmkooDJKvNnknTaXtFgf%2FScan%20QR.png?alt=media&#x26;token=314ac34d-aab8-4871-8b56-8a2b82f19738" alt=""><figcaption><p>Screen showing QR (Desktop &#x26; Mobile views)</p></figcaption></figure>
{% endstep %}

{% step %}

### Approve or Reject on your Singpass App:&#x20;

Check that the reference codes on your desktop and mobile screens are the same.

Tap *Approve* to sign the document, or *Reject* to cancel the signing.

<figure><img src="https://372330916-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXnljQgt54HuOtH3cKCRP%2Fuploads%2F6eGbGG4j9YFwJyheUt6z%2FConsent.png?alt=media&#x26;token=7c9131a2-37d3-4e61-8ea9-463ef71f72b4" alt=""><figcaption><p>Screens shown after QR is scanned (Desktop &#x26; Mobile views)</p></figcaption></figure>
{% endstep %}

{% step %}

### Signing complete!&#x20;

Return to the organisation's webpage to complete the rest of the process (if any).

<figure><img src="https://372330916-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXnljQgt54HuOtH3cKCRP%2Fuploads%2F49Cs2cjQsCtr1Y2ApXG5%2FDocumentSigned.png?alt=media&#x26;token=87638c7a-fb87-453c-a195-6af8a3d11ed6" alt=""><figcaption><p>Successful signing (Desktop &#x26; Mobile views)</p></figcaption></figure>
{% endstep %}
{% endstepper %}

## You may have some questions...

<details>

<summary>What is the reference code for during the signing?</summary>

The purpose of the reference code is to allow users to verify that they are signing the correct document, when the code on their Singpass App matches that which is shown on the organisation's webpage.

</details>

<details>

<summary>How can I download my document after signing?</summary>

You may return to the organisation who has sent you this document for the signed copy.

</details>