User Journey (V1)

1

On the organisation's webpage, click / tap on the 'Sign' button

Sample organisation's webpage
2

Scan the QR code with your Singpass App

Screen showing QR (Desktop & Mobile views)
3

Approve or Reject on your Singpass App:

Check that the reference codes on your desktop and mobile screens are the same.

Tap Approve to sign the document, or Reject to cancel the signing.

Screens shown after QR is scanned (Desktop & Mobile views)
4

Signing complete!

Return to the organisation's webpage to complete the rest of the process (if any).

Successful signing (Desktop & Mobile views)

You may have some questions...

What is the reference code for during the signing?

The purpose of the reference code is to allow users to verify that they are signing the correct document, when the code on their Singpass App matches that which is shown on the organisation's webpage.

How can I download my document after signing?

You may return to the organisation who has sent you this document for the signed copy.

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