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How to sign

You may find related FAQs at the bottom of this page.

The following guide is for applications which have implemented the newest version of Sign with Singpass. If you are not redirected to a new page when you click the Sign with Singpass button, please refer to this guide on how to sign instead.

Learn through our interactive demo!

Or, here's a step-by-step guide

1. If you've clicked the "Sign with Singpass" button, you will be directed to our Singpass portal to complete the signing of your document.

2. Authenticate your identity with Singpass before you can access the document.

3. Scan/Tap the QR code to enter the Sign portal using your Singpass App .

4. Approve the log in request on your Singpass App.

5. Upon successful authentication, you can begin reviewing the document.

6. Use the navigation panel to locate the fields in the document that require your signature.

This panel is on the right of your desktop screen. For mobile users, it will be at the bottom.

7. Click on each field in the document once to 'review' them.

For mobile, you can also tap the 'Mark as reviewed' button to review each field.

8. Select and review the remaining signature field(s) to complete the reviewing step.

9. You will be able to perform the signing once all fields are reviewed (Sign button will be activated).

10. Selecting the Sign button will bring up a Sign QR code. Scan/Tap the QR code to enter the Sign portal using your Singpass App .

11. Approve the sign request on your Singpass App.

12. Document is successfully signed! At this point, you may exit the Sign portal.

At this point, you can also click 'View Signed Document' if you want to view the signed document before leaving the Sign portal.

13. Return to the document sender's portal as the final step.

You may have some questions...

Why do I have to scan QR code twice? What’s the difference?

The first QR code you scan (in Step 3) is to verify your identity with Singpass and log in to the Sign portal. This protects your data privacy by ensuring that the document and any sensitive contents can only be seen by the intended parties.

The second QR code you scan (in Step 10; which comes with a 4-digit reference code) is for you to perform the signing of document.

What is the reference code for during the signing?

The purpose of the reference code is to allow users to verify that they are signing the correct document, when the code on their Singpass App matches that which is shown in the Sign Portal.

What happens if I reject the signing on my Singpass App?

If you reject the signing (Click 'Reject' in Step 8), the Sign Portal will continue to stay in 'pending sign' mode. You have to (i) refresh the Portal to get a new QR code or (ii) return back to the organization's webpage to restart the process.

How do I retrieve the signed document?

You may retrieve the signed document from the organisation's (document sender) platform.

Why can’t I log in?

You might not be able to log in if i) you are not the intended signer for this document, or ii) someone else has logged into the portal to access the document before you.

If you believe this is an error, please contact the organization/document sender to request for a new signing session.

Why can’t I sign?

You might not be able to sign if the document has already been signed, or if you are not the intended signer for this document.

If you believe this is an error, please contact the organization/document sender for assistance.

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