Sign Portal

This is the user journey that your users will experience when you send them to the URL provided in the Initiate Sign Request response.

1

The signing URL provided will bring the user to the Sign with Singpass Portal.

The user will click Proceed to begin signing. If they do wish to not sign, they can click on Return.

The following elements in the sample image below will be replaced with information provided to us during your onboarding:

• "Organisation" will be replaced with the display name provided

• Your organisation's logo will be displayed in the grey circle

• Clicking on "Return to Organisation" will bring them back to the redirect URL provided

The document name ("applicationformforlifeinsuranceadult-2024.pdf") will be taken from the doc_name parameter provided in the payload when initiating the sign request.

2

The user will be shown a QR code, which they should scan with their Singpass App on their mobile device.

3

Once scanned, the portal will update to prompt the user to check their Singpass App.

It will also display a match reference code ("WKZ2" in the example below)

4

On their Singpass App, the user will select Approve or Reject.

They can also check the Match reference code to ensure they are signing the right document.

5

Once approved, the user will see a confirmation page.

The user can click on Return to go back to the organisation's webpage to complete the rest of the process (if any).

Commonly Asked Questions

What is the reference code for during the signing?

The purpose of the reference code is to allow users to verify that they are signing the document on the correct website.

What happens if a user rejects the signing on their Singpass App?

If the user rejects the signing in Step 4, the Sign with Singpass Portal will continue to look like Step 3, and users will have to (i) refresh to get a new QR code or (ii) return back to the organization's webpage to restart the process.